Loop component updates for one user, not the other
Loops are live cross-app but depend on license and client version. Old Outlook or Teams shows a static snapshot.
Try this first
- 1Confirm both users have Loop enabled in their license
- 2Update Outlook and Teams to the latest version
- 3Open the Loop in a fresh surface to rule out cache
- 4Test an edit and check whether it propagates
When to bring us in
If all clients are current and sync still stays inconsistent.
See also
- Outlook crashes or freezes on large attachmentsUsually the mailbox cache is the culprit, not Outlook itself. Shrinking or relocating usually helps within ten minutes.
- Teams: they cannot hear me, or I hear nothingIn our experience Teams usually picked the wrong audio device after a Windows update or a new headset.
- OneDrive has stopped syncingThe cloud icon is grey or has a warning. Locally changed files are not showing up for colleagues.
None of the above fits?
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