Risk events constantly trigger on normal logins
Travelers, VPNs and shifting IPs all trigger Identity Protection. Tuning is needed to reduce noise.
Try this first
- 1Review which risk policies are active for the user
- 2Add reliable IP ranges as trusted locations
- 3Lower the threshold per user where legitimate
- 4Confirm with IT that policies match work patterns
When to bring us in
If everything is trusted and risk events keep firing.
See also
- Outlook crashes or freezes on large attachmentsUsually the mailbox cache is the culprit, not Outlook itself. Shrinking or relocating usually helps within ten minutes.
- Teams: they cannot hear me, or I hear nothingIn our experience Teams usually picked the wrong audio device after a Windows update or a new headset.
- OneDrive has stopped syncingThe cloud icon is grey or has a warning. Locally changed files are not showing up for colleagues.
None of the above fits?
Describe your situation below. We pass your input plus the steps you already saw to our AI and return tailored next-step advice. If it's too risky to DIY, we'll say so.
Or skip the DIY entirely
Our Managed IT clients do not look these things up. One point of contact, a fixed monthly price, resolved within working hours.