An incoming mail is in quarantine, I do not see it in the inbox
Microsoft and others set suspect messages aside. Not in spam, but in a separate quarantine that usually requires the user to review first.
Try this first
- 1Check your daily quarantine digest mail. It contains a direct release button.
- 2Only release what you really expected. When in doubt, confirm via another channel.
- 3Releasing clears this one message but does not automatically add the sender to a safe list.
- 4If the same legitimate sender keeps landing in quarantine, ask your admin for a filter exception.
When to bring us in
If multiple colleagues miss mail from the same source, or you do not get a quarantine digest at all, we can adjust the tenant rules.
See also
- Our emails land in spam for some recipientsAlmost always an SPF, DKIM, or DMARC setting that is wrong or missing, or a sender name that mimics a well-known brand.
- Someone reports receiving phishing emails "from us"Read: spoofing. Someone is abusing your sender name, not necessarily your actual mailbox.
- An email bounces (NDR): delivery failedThe NDR text usually states the exact reason. Reading it is step one.
None of the above fits?
Describe your situation below. We pass your input plus the steps you already saw to our AI and return tailored next-step advice. If it's too risky to DIY, we'll say so.
Or skip the DIY entirely
Our Managed IT clients do not look these things up. One point of contact, a fixed monthly price, resolved within working hours.