An expected amount has not been credited, how do I chase it?
Missing payments usually get stuck in a manual correction, a rejected direct debit, or an IBAN/SEPA mandate typo. Start with the sender, not the bank.
Try this first
- 1Ask the sender for the transaction reference and the executed date, that is faster than calling the bank.
- 2Check your bank journal and the batch statuses for rejected mandates or returns in the last five days.
- 3If it arrives but under a different amount or client, expect a typo in IBAN or amount, ABN and ING typically show this after 2-3 working days.
- 4For a true missing payment, open an investigation with your business bank, they have SWIFT/SEPA tooling to trace the path.
- 5Log every step with date and contact, otherwise you lose track after two weeks and restart.
When to bring us in
If amounts above 5k typically miss the 5-working-day mark, we can help speed up the investigation through the right channels.
See also
- Switching from Exact Online to Yuki, open items and history do not matchPackage migrations stumble on ledger mapping and open AR/AP. Without a mapping table you lose context.
- Twinfield to Exact, dimensions and cost centres go missingTwinfield uses dimensions, Exact uses cost centres and projects. The mapping is not one-to-one.
- Accountant asks for RGS mapping, your ledger does not follow RGSRGS is the Dutch standard chart that SBR filings and accountant software expect. Without mapping, every year-end is manual.
None of the above fits?
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