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Vectel
Support/Security

Can we pay ransomware?

Not legally banned in NL, but sanctions (Russia, North Korea) apply. Insurers cover less. Practically: rarely pay.

Try this first

  1. 1Try restore from backup first
  2. 2Check sanctions list for the group, legal joins
  3. 3Call insurer up front, not after
  4. 4Inform NCSC/DTC, share IOCs

When to bring us in

Decision never alone, we join with network contacts.

See also

None of the above fits?

Describe your situation below. We pass your input plus the steps you already saw to our AI and return tailored next-step advice. If it's too risky to DIY, we'll say so.

Who are you?

For the AI question we need your email and company, so we can follow up if the AI gets stuck, and to prevent abuse.

Limited to 2 questions per hour and 5 per day, kept lean so the AI stays useful. For more, contacting us directly works better for you and us.

Or skip the DIY entirely

Our Managed IT clients do not look these things up. One point of contact, a fixed monthly price, resolved within working hours.

Bring us inHow Managed IT works