Try this first
- 1Do not close the tab or page yet. First take a screenshot of the URL and the page. Useful for investigation.
- 2Did you enter credentials? Change the password for that account and for any account where you used the same password.
- 3Turn on MFA for the account if it was off. Even if data has been stolen, MFA blocks further damage.
- 4Run Microsoft Defender Full Scan (not Quick) and let it finish.
- 5Tell IT or your manager even if you do not see anything wrong. Better a false alarm than discovering it ran for two weeks.
When to bring us in
Did you enter credentials for a corporate account or banking portal: call us right away. We help revoke sessions, do log analysis, and prepare any client communication.
See also
- A colleague's account is acting strangelySending mail in their name, rules hiding folders, unusual sign-ins. Suspicious.
- Lost the MFA app: new phone, no backup codesClassic problem after a phone upgrade. You are not the first to be locked out.
- My phone is flooded with MFA pushes I did not requestSomeone has your password and is hoping you tap approve to make the spam stop. Do not.
None of the above fits?
Describe your situation below. We pass your input plus the steps you already saw to our AI and return tailored next-step advice. If it's too risky to DIY, we'll say so.
Or skip the DIY entirely
Our Managed IT clients do not look these things up. One point of contact, a fixed monthly price, resolved within working hours.