Try this first
- 1First text or call the admin of your work Microsoft 365 (often a colleague managing the tenant). They can do a temporary MFA reset.
- 2No internal admin? Call your IT vendor (us or otherwise); they can reset in five minutes with the right rights.
- 3For personal accounts (Google, Microsoft personal): use the "I lost my phone" flow. Loss of legal certainty sometimes triggers a few days of recovery delay.
- 4Once back in: set MFA up on the new phone AND save backup codes in a safe place (password manager) this time.
When to bring us in
For business accounts: do not ask a random helpdesk to reset your MFA if you do not know them. A real attacker likes to pose as you. Call a number you already know.
See also
- I think I clicked a phishing linkNo shame, happens to everyone. The next fifteen minutes matter.
- A colleague's account is acting strangelySending mail in their name, rules hiding folders, unusual sign-ins. Suspicious.
- My phone is flooded with MFA pushes I did not requestSomeone has your password and is hoping you tap approve to make the spam stop. Do not.
None of the above fits?
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