Internet outage, second fiber backup or 4G/5G?
For an SMB depending on internet (calls, POS, customer portal) a second WAN is not optional. A second fiber via a different provider is the strongest, 4G/5G failover is cheaper and quicker to deploy.
Try this first
- 1Second fiber: order from a different provider than your primary (KPN alongside Eurofiber, or Online.nl alongside KPN). Two distinct cables down two different streets means a digger incident does not floor you.
- 24G/5G modem as failover: a SIM in a 4G/5G router (Teltonika, MikroTik LtAP, Cradlepoint) takes over when primary fails. Cheaper than fiber, enough for mail and calls, tight for video.
- 3Failover mechanism: your firewall (PfSense, OPNsense, FortiGate) runs dual-WAN with automatic failover. Detection via ping to a public target, switches in seconds.
- 4Practical: for a 10-person office with VoIP and cloud tools, 4G/5G failover is almost always worth it. For a 30-person office with a customer portal or e-commerce, consider second fiber.
When to bring us in
Dual-WAN failover with session persistence (so a Teams call does not drop) is not trivial. We have done this often, ask for the runbook.
See also
- Wi-Fi drops randomly across the officeFirst rule out whether it is the access points or the internet connection itself. Different fix.
- One room or corner has no or bad Wi-FiNot always "add another AP"; often one is poorly positioned, or there is a metal wall in the way.
- Internet is suddenly slow for everyoneThree suspects: your provider, a colleague soaking the line, or a backup or update kicking in unexpectedly.
None of the above fits?
Describe your situation below. We pass your input plus the steps you already saw to our AI and return tailored next-step advice. If it's too risky to DIY, we'll say so.
Or skip the DIY entirely
Our Managed IT clients do not look these things up. One point of contact, a fixed monthly price, resolved within working hours.