Internet is suddenly slow for everyone
Three suspects: your provider, a colleague soaking the line, or a backup or update kicking in unexpectedly.
Try this first
- 1Run speedtest.net on a wired laptop. Compare against your plan. Four times slower than promised is probably the provider.
- 2Check your provider's status page and call them. On major outages they know and you keep your line free for other matters.
- 3Look in your router for which devices are sending heavy traffic. Sometimes one laptop is mid-cloud-sync or OS update.
- 4Reboot the router or firewall for 30 seconds. Do this LAST; everyone is down during the reboot. Not during important calls.
When to bring us in
Persistently slow while speedtest is fine points to DNS issues or a tangled gateway. Drop us a line; usually within an hour.
See also
- Wi-Fi drops randomly across the officeFirst rule out whether it is the access points or the internet connection itself. Different fix.
- One room or corner has no or bad Wi-FiNot always "add another AP"; often one is poorly positioned, or there is a metal wall in the way.
- Guest Wi-Fi reaches the corporate networkA mis-configured guest network is a real security hole. No panic, but fix soon.
None of the above fits?
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