Video calls stutter as soon as the laptop is on VPN
A full-tunnel VPN routes video traffic over your VPN gateway, adding latency and packet loss. For Teams or Zoom, enable split tunnel, otherwise it stays bad.
Try this first
- 1Check the VPN config, full tunnel means everything goes via the gateway, including video calls.
- 2Configure split tunnel so Microsoft 365, Zoom and Google Meet endpoints bypass the VPN, Microsoft explicitly recommends this.
- 3For Zoom, there is a list of Zoom IPs you can exclude in VPN config, ask the vendor.
- 4Test impact, a speed test alone says little, use a meeting with screen share and mic open.
- 5For rooms always at the office, you do not need to run VPN on the room system, that is a design choice.
- 6Document which clients fall under which VPN policy, otherwise users see different behaviour per profile.
When to bring us in
Across multiple sites or many remote workers, split-tunnel policy is a standard piece. Vectel can configure it on the VPN firewall.
See also
- Remote people feel left out in hybrid meetings.Parity is not luck. Camera, mic and facilitation must treat remote attendees equally.
- Camera does not capture everyone around the table.Focal length, placement and auto-framing decide whether the whole table is visible.
- We want to show both the whiteboard and the people.A content camera on the board, a people camera on the table. Two streams.
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