Measure post-call CSAT with a short survey.
A 1-to-5 survey right after the call (press 1 to 5) is the simplest form. One question, tied to agent and topic, watch the trend not single scores.
Try this first
- 1Offer 'rate our service, please stay on the line': the caller can hang up or rate.
- 2One question: 'how satisfied, 1 low, 5 high'. No 7-point scale, no open answer.
- 3Tie the score to agent and ticket so you see trend per agent or per topic.
- 4Score 1 or 2 triggers automatic escalation or follow-up.
When to bring us in
Response rate stays under 5 percent: the score says little, shorten the prompt or reward respondents with a follow-up mention.
See also
- Voys, BelXS or RoutIT, which cloud PBX fits?Three popular NL platforms, differences are admin UI, partner model and per-user price.
- Teams Phone: Calling Plan, Direct Routing or Operator Connect?Three ways to connect PSTN to Teams, cost and management differ a lot.
- 3CX: self-host on VPS or take 3CX cloud?Self-host saves licence, but you own SBC, backup and updates.
None of the above fits?
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