What are monitor, whisper and barge in a queue?
Three supervisor modes: silent listen, instruct agent, or join the call.
Try this first
- 1Monitor: silent listen, agent and customer hear nothing
- 2Whisper: supervisor speaks only to agent, customer cannot hear
- 3Barge: supervisor joins as 3-way call
- 4Enable per agent right in PBX, not for everyone
When to bring us in
Compliance question? Mention whisper and barge in the recording notice, otherwise GDPR issue.
See also
- Voys, BelXS or RoutIT, which cloud PBX fits?Three popular NL platforms, differences are admin UI, partner model and per-user price.
- Teams Phone: Calling Plan, Direct Routing or Operator Connect?Three ways to connect PSTN to Teams, cost and management differ a lot.
- 3CX: self-host on VPS or take 3CX cloud?Self-host saves licence, but you own SBC, backup and updates.
None of the above fits?
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