Rolling out MFA without half the team panicking
In steps, with a backup route, and with training. Not "starting Monday, good luck".
Try this first
- 1Communicate two weeks ahead what MFA is, why you are doing it, and what it means in daily life (one extra tap per login on a new device). No jargon.
- 2Pick one app as the default. Microsoft Authenticator or Google Authenticator. Not "use whatever", or you will see five different apps in support tickets.
- 3Roll out per group, not the whole company at once. Start with IT-savvy colleagues on a Friday, the weekend smooths it out. Monday the second group, Wednesday the rest.
- 4Build a backup route. Recovery codes printed or stored in the password manager. People lose phones and you do not want to be the account-recovery process yourself.
- 5In the first week, reserve a daily 15-minute drop-in. Half the questions resolve during that slot and you save separate support tickets.
When to bring us in
For a larger rollout (over twenty people) or with field or factory staff without a smartphone, it becomes custom work. Hardware tokens or SMS fallback we tailor per case.
See also
- First IT setup as a freelancer, what do you actually needNot everything at once. One laptop, a mailbox on your own domain, a password manager, a backup. That covers the first year.
- Hiring your first employee, what IT to arrange before day oneLaptop, account, mailbox, access to the right folders. In that order, not all of it at 9 a.m. on day one.
- Moving to a new office, IT checklistInternet and power have the longest lead times. Plan at least three months out, not three weeks.
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