Invoice higher than expected, ex-employees still counted
Suspended or disabled often still counts as seat. Real removal or role downgrade required.
Try this first
- 1Pull seat report from each SaaS portal
- 2Compare with current HR list of active staff
- 3Delete, not just suspend, old accounts
- 4Schedule quarterly audit in calendar
When to bring us in
Need to retain data: ask if read-only role is free.
See also
- New hire has an account but cannot reach Outlook or TeamsAn M365 account without a license is an empty shell. Assigning takes a few clicks, but picking the right plan pays off long-term.
- Employee left, but their email must be retainedPulling the license straight away starts a 30-day timer on the mailbox. The right route keeps access to the mail without paying for the license.
- We pay for licenses nobody usesBetween leavers, duplicate plans, and test accounts there is often 10-20% wasted license spend. A usage report exposes it fast.
None of the above fits?
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Or skip the DIY entirely
Our Managed IT clients do not look these things up. One point of contact, a fixed monthly price, resolved within working hours.