A self-service kiosk in our restaurant, viable?
For fast-casual with a fixed menu it works well: less pressure at the bar, slightly higher tickets (we tend to see somewhat more per order). For a la carte with many tweaks it is only half as useful.
Try this first
- 1Start with one kiosk in a quiet corner, not four at once.
- 2Make the menu visual, not text only, with allergen tags.
- 3Test at least two weeks before converting the whole place.
- 4Keep a human near the kiosk the first week to help.
When to bring us in
Low adoption after 4 weeks: ask staff where guests stall. Usually the menu structure, not the screen.
See also
- Lightspeed Retail or K-Series?Retail is for SKU-driven shops with e-commerce, K-Series is for hospitality.
- Is MplusKASSA right for my shop?Dutch vendor, strong for multi-store retail with solid accounting integration.
- Cloud POS or local only?Cloud needs reliable internet plus 4G failover, local-only loses multi-store sync.
None of the above fits?
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