New hire has to start at the till today, no time for a long walkthrough.
Most first-week mistakes come from refunds, discounts and till discrepancies, not from selling. A short one-pager covering the three or four flows that actually go wrong beats an hour of upfront training.
Try this first
- 1Create a personal login or badge for the new hire, never share an existing PIN.
- 2Grant rights in stages: sales only the first week, then add refunds and discounts.
- 3Print a simple one-pager with the three or four flows that go wrong most: refund, discount, reporting cash discrepancies, day-start.
- 4Assign a fixed buddy for at least three shifts.
- 5Ask after the first week what was unclear, update the one-pager.
When to bring us in
With several new hires at once, run one short group training instead of onboarding everyone solo. Otherwise the same mistakes repeat per person.
See also
- Lightspeed Retail or K-Series?Retail is for SKU-driven shops with e-commerce, K-Series is for hospitality.
- Is MplusKASSA right for my shop?Dutch vendor, strong for multi-store retail with solid accounting integration.
- Cloud POS or local only?Cloud needs reliable internet plus 4G failover, local-only loses multi-store sync.
None of the above fits?
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