Customer claims double charge.
Often one captured plus one pending that drops within days, do not refund right away.
Try this first
- 1First check POS history: how many transactions on that timestamp?
- 2Often: one captured plus one pending that drops in 3-7 days
- 3Do not refund manually or you double the loss
- 4Send customer to their banking app for pending vs captured check
- 5Real double charge (two approval codes): refund the extra one
When to bring us in
Two identical approval codes in the terminal log? Refund, but via acquirer portal, not manually on the POS.
See also
- Lightspeed Retail or K-Series?Retail is for SKU-driven shops with e-commerce, K-Series is for hospitality.
- Is MplusKASSA right for my shop?Dutch vendor, strong for multi-store retail with solid accounting integration.
- Cloud POS or local only?Cloud needs reliable internet plus 4G failover, local-only loses multi-store sync.
None of the above fits?
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