Card declined but customer got a bank SMS.
Banks sometimes send a 'reservation' SMS before the transaction is finally declined or booked. The amount is reversed within a few bank-business days. If your POS shows declined, that is usually correct.
Try this first
- 1Check transaction status in POS and on the terminal.
- 2Show customer on display: declined, no charge.
- 3Advise the customer to wait 2-3 working days for reversal.
- 4Keep the declined slip print as evidence for any claim.
When to bring us in
If the customer keeps calling after 5 working days, refer them to their own bank, not you. You cannot see their account.
See also
- Lightspeed Retail or K-Series?Retail is for SKU-driven shops with e-commerce, K-Series is for hospitality.
- Is MplusKASSA right for my shop?Dutch vendor, strong for multi-store retail with solid accounting integration.
- Cloud POS or local only?Cloud needs reliable internet plus 4G failover, local-only loses multi-store sync.
None of the above fits?
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