A Word or PowerPoint file shows different fonts than the sender's
Word silently substitutes missing fonts with something similar. The document is not broken; your system is missing a font.
Try this first
- 1A yellow bar at the top of the document sometimes says 'A font is missing'. The name is there.
- 2Ask the sender to share the font file (.ttf or .otf), or save the document with 'Embed fonts' (Word > File > Options > Save).
- 3Install the font: double-click the file > 'Install'. Close Word and reopen.
- 4No access to the font? Change the font in the document so it looks right; save under a different name so the original survives.
When to bring us in
Paid fonts (e.g. brand fonts) need a licence before we roll them out broadly. Check internally first.
See also
- Outlook crashes or freezes on large attachmentsUsually the mailbox cache is the culprit, not Outlook itself. Shrinking or relocating usually helps within ten minutes.
- Teams: they cannot hear me, or I hear nothingIn our experience Teams usually picked the wrong audio device after a Windows update or a new headset.
- OneDrive has stopped syncingThe cloud icon is grey or has a warning. Locally changed files are not showing up for colleagues.
None of the above fits?
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