Outlook keeps suggesting the wrong address
The autocomplete list is a local cache file, separate from your real contacts. Mistyped once and it can haunt you for years.
Try this first
- 1Start typing the address in a new mail. When the wrong suggestion appears, arrow down to it and remove it with the X next to it.
- 2Add the correct address to your contacts so the name suggestion takes over automatically.
- 3To wipe the whole cache: Outlook settings has a button to clear the autocomplete list. Only do that if you have a lot of clutter.
- 4For shared teams: remind colleagues their cache holds their own clutter too; cleaning yours does not clean theirs.
When to bring us in
No escalation needed; small bit of housekeeping.
See also
- Our emails land in spam for some recipientsAlmost always an SPF, DKIM, or DMARC setting that is wrong or missing, or a sender name that mimics a well-known brand.
- Someone reports receiving phishing emails "from us"Read: spoofing. Someone is abusing your sender name, not necessarily your actual mailbox.
- An email bounces (NDR): delivery failedThe NDR text usually states the exact reason. Reading it is step one.
None of the above fits?
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