Direct debit reversed or returned
SEPA direct debit can be reversed by the customer up to 8 weeks. Bookkeeping must treat the reversal as a new claim.
Try this first
- 1Spot reversals via bank import (negative direct-debit transaction)
- 2Reopen the original invoice or create a new receivable
- 3Send the customer an explanation with a payment request and optional iDEAL link
- 4Track reversal rate per customer; high rate means switch payment method
When to bring us in
Above 5% reversal rate, talk to the bank about mandate status or revise customer selection.
See also
- Switching from Exact Online to Yuki, open items and history do not matchPackage migrations stumble on ledger mapping and open AR/AP. Without a mapping table you lose context.
- Twinfield to Exact, dimensions and cost centres go missingTwinfield uses dimensions, Exact uses cost centres and projects. The mapping is not one-to-one.
- Accountant asks for RGS mapping, your ledger does not follow RGSRGS is the Dutch standard chart that SBR filings and accountant software expect. Without mapping, every year-end is manual.
None of the above fits?
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