A customer has a new IBAN, how do I update without mismatches?
An IBAN change touches three places: the customer card, active mandates, and history of open invoices. Miss one and your direct debit fails or a payment lands on the old IBAN.
Try this first
- 1Update the IBAN on the customer card in your bookkeeping and CRM.
- 2Formally end the old SEPA mandate and send a new mandate for signature, otherwise you debit on an expired mandate.
- 3Check open invoices, the IBAN on a sent invoice is signed with the old account, a payment to that may still come in until the client adjusts.
- 4Send the next invoice with a short note 'note: new IBAN' to help the client.
- 5Schedule a 60-day check for any remaining transactions on the old IBAN, you may need to flag it again.
When to bring us in
For lots of customers with IBAN rotation (banks ending), we can tackle it in bulk.
See also
- Switching from Exact Online to Yuki, open items and history do not matchPackage migrations stumble on ledger mapping and open AR/AP. Without a mapping table you lose context.
- Twinfield to Exact, dimensions and cost centres go missingTwinfield uses dimensions, Exact uses cost centres and projects. The mapping is not one-to-one.
- Accountant asks for RGS mapping, your ledger does not follow RGSRGS is the Dutch standard chart that SBR filings and accountant software expect. Without mapping, every year-end is manual.
None of the above fits?
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