We want to roll out FIDO2 or passkeys, how to start small?
Don't start with everyone at once. Start with admins and the people with access to banking, accounting and source code. Then a voluntary rollout for the rest. No push and it never happens, too much push and the helpdesk drowns.
Try this first
- 1Enable FIDO2 as a method in Entra, Protection, Authentication methods, FIDO2 security key. Set 'Allow self-service set up' to Yes and decide whether you want AAGUID restrictions (YubiKey only, Feitian only, etc).
- 2Pilot with five to ten people: every Global Admin, the finance lead, a power user, yourself. Give each at least two keys (one for the bag, one for the desk).
- 3Build a Conditional Access policy with Authentication Strengths 'Phishing resistant MFA' for admin roles. From then on, admins cannot sign in with Authenticator push anymore, only FIDO2 or Windows Hello for Business.
- 4For the wider org: enable passkey in Authenticator (the free option without hardware keys) and let users register themselves via aka.ms/mysecurityinfo.
- 5Document the break-glass path: if the FIDO2 keys are lost, how does someone get back in? A second backup key in a safe on-site is more practical than a recovery procedure nobody has tested.
When to bring us in
If you have a mix of Windows, Mac and mobile with various browsers and old apps that are not WebAuthn-aware, plan a week to find legacy flows before you enforce. Otherwise you accidentally lock out a critical process.
See also
- I think I clicked a phishing linkNo shame, happens to everyone. The next fifteen minutes matter.
- A colleague's account is acting strangelySending mail in their name, rules hiding folders, unusual sign-ins. Suspicious.
- Lost the MFA app: new phone, no backup codesClassic problem after a phone upgrade. You are not the first to be locked out.
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