Microsoft 365 backs itself up, right?
Microsoft protects the platform against platform failure. But losing your data through deletion, ransomware, malicious admin or expired retention: that is your problem.
Try this first
- 1Read Microsoft's shared responsibility model. Service uptime is theirs. Your mailbox content, OneDrive files, SharePoint sites: your responsibility.
- 2Native retention (recycle bins, retention policies, version history) covers 30-93 days depending on setting. After that, it is gone permanently.
- 3For restoring a bigger mistake, or after months, you need a third-party backup: Veeam for M365, Acronis, AvePoint, Datto, Keepit. All do point-in-time restore over years.
- 4Test it. 'We have Veeam' is not the same as 'we can restore one user's mailbox from 18 months ago within an hour'.
When to bring us in
No external M365 backup? Start there. We roll it out per monthly license and immediately test a restore so you know it works. Half a day of work.
See also
- We have backups but we do not know if they workA backup that cannot be restored is not a backup. Testing matters as much as taking the backup.
- Suspected ransomware: what to do RIGHT NOWThe first 30 minutes are critical. One wrong move spreads the damage. Read before acting.
- Someone accidentally deleted an important folderUsually fine to recover. The trick: do not save anything new on that drive until you know how.
None of the above fits?
Describe your situation below. We pass your input plus the steps you already saw to our AI and return tailored next-step advice. If it's too risky to DIY, we'll say so.
Or skip the DIY entirely
Our Managed IT clients do not look these things up. One point of contact, a fixed monthly price, resolved within working hours.