Copilot in Outlook is gone or does nothing
Three causes hit most often: license not assigned, wrong Outlook version, or a tenant policy disabling it.
Try this first
- 1(In classic Outlook with the File menu. In new Outlook this settings panel is different; toggle back if needed.) Check in the Microsoft 365 admin center that the Copilot license is assigned to this user, not just purchased. Buying is not assigning.
- 2Open new Outlook (web or the new Windows app). Copilot features land there first, classic Outlook lags.
- 3Ask a colleague with the same license whether it works for them. Yes: cache or profile issue. No: tenant setting.
- 4Rebuild profile: close Outlook, Control Panel > Mail > Profiles, create a new profile, re-add the account.
- 5UI paths in Outlook drift between versions. If the steps above do not match your screen, switch briefly to new Outlook to test.
When to bring us in
Copilot works for nobody in the org despite assigned licenses? A tenant or conditional access policy is involved, we are happy to dig in.
See also
- Can I paste a customer file or email into ChatGPT?Depends on the account and settings. Free ChatGPT and a Team tenant behave very differently from what most people assume.
- I want a one-page AI policy for my teamA real one-pager beats a thick document nobody reads. Four headers and concrete examples.
- How do I tell if an AI answer is made up?Models sound confident even when they are wrong. A few habits catch most mistakes.
None of the above fits?
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