Managed IT
Access, cameras, and the on-site network, run by the same party as the IT
A logistics company had three vendors for the warehouse: one for the doors, one for the cameras, one for the network. None of them looked at the whole.
Not everything runs on a laptop. At a logistics company the real technology sits in the warehouse: the access systems on the doors, the cameras on the site, and the network that carries it all.
The situation
The access doors, the camera security, and the network were each supplied by a separate party. When something glitched, the first question was always "whose is this". The warehouse network had grown organically, with a switch in a utility closet nobody had the password for anymore. And the camera footage sat on a recorder nobody monitored until something actually happened.
What we did
We took over management of the on-site technology and brought it under the same retainer as their IT. Rebuilt and documented the warehouse network, with separate segments for cameras, access, and office. Took the door access systems into management, with rights that match who is supposed to come in. And connected the camera security to monitoring, so an outage stands out before you need the footage.
What it delivered
One point of contact for all the technology on the site, instead of three parties pointing at each other. A network that is documented and whose passwords we manage. And access and cameras that work as a baseline discipline, not as a side project that only gets attention after an incident.
What this wasn't
Not a wholesale replacement of working equipment for the sale. We took over what was there, replaced only what was genuinely worn out, and got the management in order. One party for digital and physical, not three.