We have no fixed process for inactive users in our SaaS tools
A workable process has three triggers: HR signals a departure, IT detects inactivity, and a half-yearly check with team leads. Without those three, seats linger until they surface in an audit.
Try this first
- 1Build an offboarding checklist tied to HR, listing every SaaS the employee can reach, not just M365 and Google.
- 2Schedule a short monthly task: pull an inactive-account report from your top 5 SaaS and handle candidates over 60 days.
- 3For lesser-known tools: ask team leads twice a year if the shared list still matches reality, because shadow assignments always happen outside IT.
- 4Document each decision briefly, including 'keep because X', otherwise you repeat the same discussion next round.
When to bring us in
If you need a repeatable process that also works without a full-time IT person, we can design and run it.
See also
- New hire has an account but cannot reach Outlook or TeamsAn M365 account without a license is an empty shell. Assigning takes a few clicks, but picking the right plan pays off long-term.
- Employee left, but their email must be retainedPulling the license straight away starts a 30-day timer on the mailbox. The right route keeps access to the mail without paying for the license.
- We pay for licenses nobody usesBetween leavers, duplicate plans, and test accounts there is often 10-20% wasted license spend. A usage report exposes it fast.
None of the above fits?
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