SaaS tool asks for a TXT record for domain verification, unclear where exactly and for how long
Nearly every SaaS (Slack, Notion, GitHub, Stripe, Atlassian, HubSpot) uses TXT verification or a specific CNAME. Values differ, but the pattern is the same: place the TXT, click Verify at the SaaS, leave it as long as the relationship lasts.
Try this first
- 1Read the SaaS instructions exactly. The location (apex or a specific subdomain like _stripe-verify) varies.
- 2Multiple TXT records can coexist, you do not need to remove a previous one for a new one. Watch out with SPF, that must stay one line.
- 3Place the record with TTL 300, click Verify at the SaaS, and raise TTL to an hour or more once it works.
- 4Do not remove the record 'because it works'. Many SaaS tools recheck periodically and downgrade integration if the TXT disappears.
- 5Document which TXT belongs to which SaaS, otherwise nobody knows on vendor exit which records can go.
When to bring us in
If you have dozens of TXTs scattered and nobody knows who set what, we can catalogue the zone against your active vendor list.
See also
- Domain expires tomorrow and nobody saw the emailAn expired domain doesn't transfer instantly. There's a redemption window, but you pay extra.
- Unsure whether to enable auto-renewDisabling auto-renew only makes sense for domains you'll truly drop. For anything live, just keep it on.
- New registrar asks for auth code, can't find itEPP code or transfer code is the password to move a domain from registrar A to B.
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