Strange transfer email or NS change notice
Hijack attempts usually use stolen registrar credentials. Speed is everything.
Try this first
- 1Call registrar support immediately, report unauthorized change
- 2Reset the registrar password and enable 2FA
- 3Request transfer-lock plus registry-lock
- 4Audit all DNS records for foreign additions
When to bring us in
On a successful hijack, file with ICANN or SIDN plus police.
See also
- Domain expires tomorrow and nobody saw the emailAn expired domain doesn't transfer instantly. There's a redemption window, but you pay extra.
- Unsure whether to enable auto-renewDisabling auto-renew only makes sense for domains you'll truly drop. For anything live, just keep it on.
- New registrar asks for auth code, can't find itEPP code or transfer code is the password to move a domain from registrar A to B.
None of the above fits?
Describe your situation below. We pass your input plus the steps you already saw to our AI and return tailored next-step advice. If it's too risky to DIY, we'll say so.
Or skip the DIY entirely
Our Managed IT clients do not look these things up. One point of contact, a fixed monthly price, resolved within working hours.