New laptop won't start or is faulty, what now?
DOA process: report within the vendor's window; don't run it as a repair claim.
Try this first
- 1Keep packaging and invoice
- 2File within DOA window (usually 7-30 days)
- 3Ask for replacement, not repair
- 4Document error and serial number
When to bring us in
Found after DOA window: now it's regular warranty and slower.
See also
- Should we buy or lease laptops as a 5-person company?Both work. Lease is predictable but pricier over the term; buying needs cash and your own depreciation. The difference is mostly admin.
- Is buying refurbished smart or asking for trouble?For office work fine, if from a serious vendor with warranty and a clean OS install. The trap is shady marketplace listings.
- How much RAM and SSD for office work in 2026?Rule of thumb for knowledge work: 16 GB RAM and 512 GB SSD as a comfortable minimum. 8 GB already feels tight; 32 GB is for heavy tools.
None of the above fits?
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Or skip the DIY entirely
Our Managed IT clients do not look these things up. One point of contact, a fixed monthly price, resolved within working hours.