Customer paid but the invoice is still open
Bank links match on reference or amount. With a different amount (partial pay, fees withheld) the entry sits there.
Try this first
- 1Sort open items by age, oldest first
- 2Manually match against the bank transaction and book the difference as discount/cost
- 3For partial payments, split into two transactions so the principal clears
- 4Pause automatic reminders until open items are cleaned up
When to bring us in
For large suppliers with systematic deducted fees, codify a mapping in package settings.
See also
- Switching from Exact Online to Yuki, open items and history do not matchPackage migrations stumble on ledger mapping and open AR/AP. Without a mapping table you lose context.
- Twinfield to Exact, dimensions and cost centres go missingTwinfield uses dimensions, Exact uses cost centres and projects. The mapping is not one-to-one.
- Accountant asks for RGS mapping, your ledger does not follow RGSRGS is the Dutch standard chart that SBR filings and accountant software expect. Without mapping, every year-end is manual.
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