Integration has not worked for weeks, no clear error
OAuth tokens expire on inactivity or password changes. The link looks active but pulls nothing.
Try this first
- 1Check the last sync time on every integration overview
- 2Re-authorise with the original account, not a random admin
- 3Set up a service account without a personal password-reset cycle
- 4Schedule a quarterly check on all active integrations
When to bring us in
If the original account has left, do an account handover or service-account migration first.
See also
- Switching from Exact Online to Yuki, open items and history do not matchPackage migrations stumble on ledger mapping and open AR/AP. Without a mapping table you lose context.
- Twinfield to Exact, dimensions and cost centres go missingTwinfield uses dimensions, Exact uses cost centres and projects. The mapping is not one-to-one.
- Accountant asks for RGS mapping, your ledger does not follow RGSRGS is the Dutch standard chart that SBR filings and accountant software expect. Without mapping, every year-end is manual.
None of the above fits?
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