Where should alerts go: Slack, Teams, email, or SMS?
Severity drives the channel. Email for info, chat for warnings, SMS or phone for real outages.
Try this first
- 1Define three severities: info, warning, page
- 2Route info to a separate chat channel that does not ping
- 3Route warnings to your IT channel with @mention
- 4Route pages to SMS or phone-call with an escalation policy
When to bring us in
For 24/7 paging with escalation, pick a tool with on-call rotation, like Better Stack or PagerDuty.
See also
- n8n: self-host or cloud?Self-hosted is cheaper at volume and keeps data local. Cloud removes ops burden.
- Zapier or Make: which fits better?Zapier is straight-line; Make handles complex flows with routers and iterators for less money.
- Power Automate Cloud or Desktop: which to use?Cloud for SaaS integrations and triggers. Desktop for RPA against legacy Windows apps without APIs.
None of the above fits?
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Or skip the DIY entirely
Our Managed IT clients do not look these things up. One point of contact, a fixed monthly price, resolved within working hours.