Remote support
We look in remotely, you stay in control. Open source via RustDesk, on our own servers, no third parties in between.
Most support requests we resolve without coming on-site. We use RustDesk: an open-source remote-control tool we self-host on our EU servers. No TeamViewer, no AnyDesk, no US cloud, no proprietary spyware concerns.
Download the support app
Click the button, get a 9-digit connection code. Read it to your usual contact at our end on the phone. Only then can we connect. You can disconnect at any moment.
The installer file is coming here shortly. For now: call us or email info@vectel.nl and we will send the direct link.
For macOS and Linux: ask your contact, we will send the right build.
A SHA-256 checksum is shown under the button so you can verify you have the real file.
How a session runs
You start the Vectel app. The screen shows a 9-digit ID and a one-time password. Read those to your contact at our end.
We connect via our own RustDesk server. The traffic is end-to-end encrypted between your machine and ours; our server only sees encrypted bytes pass.
During the session you have a banner on screen: you see what we do, you can disconnect any time with the red X. After the session there is no persistent access. No backdoor, no agent quietly listening in the background.
For longer maintenance sessions, by explicit appointment with you present, we can run uninterrupted. Otherwise every new session is a new one-time password.
Why RustDesk, not TeamViewer
Practical and principled. RustDesk is open source under GPL, so anyone can audit the code. We run it on our own hardware in an EU datacentre, so your traffic doesn't transit a commercial intermediary in the US or China.
No subscription trap: TeamViewer/AnyDesk licences are expensive, and the free tiers have restrictions that bite at the worst moments. We handle the hosting; you have no cost or account for it.
No third-party telemetry. RustDesk only calls home to its configured rendezvous server (ours). No ads, no usage scans.
Privacy and logging
We log on our side: timestamp, duration, and the operator who initiated the session. Not content, unless we explicitly ask for a screen recording for a specific question (and that recording is one-off and deleted after the support ticket is closed).
During the session you can minimise sensitive windows or use a second monitor that is not shared. We only see what is on screen.
For Managed IT clients, remote support sits within the Data Processing Agreement we already signed. For ad-hoc work we document it in the quote.
At a glance
- On our own EU servers
- End-to-end encrypted, one-time password per session
- Open source (GPL) under the RustDesk project
- On-screen banner during the session, you disconnect
- No persistent access, no backdoor
- Works on Windows, macOS, Linux, Android
Frequently asked questions
- Can you connect to my machine whenever you want?
- No. Every session needs a fresh one-time code and password from your side. Without it we cannot connect.
- What if you install the app and I no longer want it?
- The Vectel app uninstalls in a few clicks. It does not sit and listen, but if you want it gone after a single session you can remove it.
- Does this work through a strict corporate network?
- Usually yes. RustDesk uses outbound TCP/UDP and has a TURN relay if direct peering is not possible. In rare cases a firewall blocks everything; then your network admin needs to allow it.
- Which platforms work?
- Windows (10, 11), macOS (Intel and Apple Silicon), Linux (most distributions), Android. iOS screen sharing is restricted by Apple and we do not do it.
- Is this free?
- For Managed IT clients: yes, it is included. For ad-hoc work we bill the time; the tool itself we do not charge for.
- Can I install RustDesk on my own server?
- Absolutely, it is open source. We run our own instance to keep control over EU hosting and version choices, not to lock you in.
First, a brief intro?
Before we run a session we meet briefly: 30 minutes to hear your situation and walk you through how we work. Then you decide.