Managed IT
Your complete IT department on retainer. We handle the operations.
Whether you're running a sole proprietorship, a small team, or an SMB approaching a hundred employees, you don't need a full IT department. You need IT that works. One monthly fee, one phone number, no surprises. We're your IT department; we just don't sit in your office.
Network management
We design, deploy, and run your office network, wired and wireless. Switches, access points, firewalls, VPN. Most clients run on Ubiquiti or MikroTik (depending on scale and budget). We monitor 24/7 and typically resolve incidents before anyone on the floor notices.
Cybersecurity
Endpoint security, MFA, password management, phishing filtering, security awareness for your team. NIS2 readiness for regulated SMBs. We don't sell fear, we set up sane defaults and patch the gaps. Audits run quarterly; you get a one-pager, not a PDF nobody reads.
Cloud & workplaces
Microsoft 365 or Google Workspace done right: identity, mailboxes, file storage, device management, conditional access. Laptop lifecycle from procurement to decommissioning. We standardize where it pays off, customize where it actually matters.
Helpdesk & support
Your team contacts us by email, chat, or phone, same person every time, not a ticket queue. Most issues get fixed in under 30 minutes. The unusual ones get a written explanation, not a copy-pasted Microsoft article. SLA: response within 1 working hour during business hours.
Monitoring & reporting
We monitor what matters: uptime, security events, backup health, license usage. Monthly report shows the actual numbers, not vanity metrics. When something's drifting, we flag it before it breaks. When it breaks, we fix it before you notice.
Pricing
Flat retainer covering everything in this list. No hidden hours, no per-ticket fees. Devices are billed at cost; everything else is included. Custom development outside scope is billed separately at the Development day rate.
A conversation about your IT operation
Half an hour, no obligation. We assess the current setup, identify what's immediately fixable, and give you a straight answer on whether Vectel fits.